Tech Turnaround With Potential: Twilio Returns to Growth Path
Twilio's Q1 2025 recorded strong revenue and profit growth. The communication segment accelerated, and the segment stabilized. The net expansion rate in USD rose to 108%.
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After a challenging period, during which Twilio struggled with stagnant revenue, operational losses, and an overstretched product portfolio, a clear turnaround is now evident. Twilio has withdrawn from less profitable markets and is now focusing more on high-margin segments. The company is concentrating on enterprise customers that bring higher revenues and longer contract durations. New partnerships and targeted product innovations (e.g., enhanced WhatsApp API functionalities or AI-driven customer journeys) are bearing initial fruit in sales. Despite...
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