Dillard’s Buys a Shopping Center as a Strategic Counter to Industry Trends

specializing primarily in fashion, cosmetics, accessories, and home goods. The company operates more than 250 stores across 29 states, primarily in the South and Midwest of the USA, and increasingly combines its brick-and-mortar business with a robust online shop. With a focus on well-known brands, as well as its own exclusive labels, Dillard's appeals to a wide, fashion-conscious clientele that values a classic shopping experience. In this context, both product presentation and customer service play a central role, allowing Dillard's to differentiate...