ServiceNow CFO: “AI only counts when it delivers [real results]”

While the benefits of Artificial Intelligence for end consumers are often hard to grasp, ServiceNow draws clear lines. CFO Gina Mastantuono emphasized in an interview that AI is only relevant when it delivers measurable results. The company, based in Santa Clara, California, operates a cloud-based platform that automates business processes, manages IT workflows, and digitizes operations in areas such as human resources, customer service, or administration. In its own operations, the use of AI has already generated $355 million, which has been fully...