Five9: Specialist in Cloud-Based Customer Support Solutions Accelerates Enterprise AI Growth to 46%!
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Five9 (FIVN) has established itself as a specialist in cloud-based customer support solutions, particularly in the CCaaS market (Contact-Center-as-a-Service). CEO Mike Burkland states that platforms like Five9 are "uniquely positioned" to provide companies with precise and personalized AI agents. The integration of LLMs, as well as the consideration of historical transactions and real-time data, ensure that AI agents understand users and that users engage with agents in the first place. With Five9 AI-Agents, the next generation of intelligent...
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